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State Department – FAQ

STATE DEPARTMENT – FREQUENTLY ASKED QUESTIONS

Our office hours are Monday-Friday from 9:00 am to 5:00 pm EST.

For more information on booking a reservation or availability please email us at [email protected] or call 703-418-1333, option 1.

If you have already booked a reservation or are a current guest with any questions please email us at [email protected] or call 703-418-1333, option 2.

State Department – Frequently Asked Questions

To inquire about availability during your training please contact [email protected] or call 703-418-1333, option 1. Once you have confirmed availability you will need to contact PCS Lodging at [email protected]. Provide them with your actual training dates and let them know Executive Apartments has availability for you. We cannot book your reservation until we have received authorization from PCS Lodging.

Check-in begins at 4:00 pm. Check-out is 11:00 am.

You will be provided with full check-in/check-out procedures prior to your stay.

You may request early check-in or late check-out, additional fees may apply. Please contact us in advance to check if available.

Please save the appropriate version of our Household Inventory form, complete it, sign it, and send it to us at [email protected].

Each apartment features high speed Wi-Fi. Login instructions will be provided in your arrival documents and are also displayed in the apartment.

One (1) free parking space is included at all our properties, except those in Washington DC. Additional parking is subject to availability and will incur additional fees - see individual property pages for details.

We do not provide parking at any of our DC properties, but paid or street parking may be available.

Housekeeping is conducted on a bi- weekly basis Monday-Friday between 9:00 am and 5:00 pm. Housekeeping staff does not launder, touch, clean, or move personal items. If you have any questions or need assistance with your housekeeping, please contact customer support at [email protected].
Shuttle Service has resumed, please click here to view the shuttle schedule.

All of our properties are pet friendly. We offer a significant 50% discount on all one-off pet fees on arrival (usually >$500.00) to assist you as we understand the costs incurred by moving. Specific property pet policies and associated fees are listed on the individual property pages of our website.

Please visit the individual property pages on our website to view the specific schools that residents can attend. For general information, visit:

Please view our Privacy Policy.

Please note that you must inform both Executive Apartments ([email protected]) and PCS Lodging if you need to cancel/postpone your reservation. Informing PCS Lodging alone does not constitute a cancellation with Executive Apartments. Failure to cancel a reservation until after your scheduled arrival may result in cancellation fees for any nights that the room was held for your reservation.

Please view our cancellation policy.

Click here to place a work order or maintenance request. Guests are requested not to contact the leasing office/concierge for maintenance issues.

If you are experiencing a maintenance emergency after hours please call 1-800-525-0155, option 3.

The following constitutes an after-hours emergency: no electricity, no water, no heat (in winter), no air conditioning (in summer), non-working toilet, water leaks, refrigerator not working, and lock outs.

Please call 911 for life threatening emergencies, fire, and gas issues.

For non-life-threatening emergencies:

  • During business hours please call 703-418-1333, option 3 or 1-800-525-0155, option 3
  • After hours please call 1-800-525-0155

The following constitutes an after-hours emergency: no electricity, no water, no heat (in winter), no air conditioning (in summer), non-working toilet, water leaks, refrigerator not working, and lock outs.