State Department – FAQ

Our office hours are Monday-Friday from 9:00 am to 5:00 pm EST.

For more information on booking a reservation or availability please email us at dosreservations@executiveapartmentsusa.com or call 703-418-1333, option 1.

If you have already booked a reservation or are a current guest with any questions please email us at doscustomersupport@executiveapartmentsusa.com or call 703-418-1333, option 2.

State Department – Frequently Asked Questions

To inquire about availability during your training please contact dosreservations@executiveapartmentsusa.com or call 703-418-1333, option 1. Once you have confirmed availability you will need to contact PCS Lodging at GTMPCSLODGING@state.gov. Provide them with your actual training dates and let them know Executive Apartments has availability for you. We cannot book your reservation until we have received authorization from PCS Lodging.

Check-in begins at 4:00 pm. Check-out is 11:00 am.

You will be provided with full check-in/check-out procedures prior to your stay.

You may request early check-in or late check-out, additional fees may apply. Please contact us in advance to check if available.

Please save the appropriate version of our Household Inventory form, complete it, sign it, and send it to us at doscustomersupport@executiveapartmentsusa.com.

Each apartment features high speed Wi-Fi. Login instructions will be provided in your arrival documents and are also displayed in the apartment.

One (1) free parking space is included at all our properties, except those in Washington DC. Additional parking is subject to availability and will incur additional fees - see individual property pages for details.

We do not provide parking at any of our DC properties, but paid or street parking may be available.

** Due to COVID-19 housekeeping services have been temporarily suspended until further notice. **

** Due to COVID-19 shuttle services have been temporarily suspended until further notice. **

All of our properties, except those in Washington DC, are pet friendly. Specific pet policies and associated fees are listed on the individual property pages of our website.

Please visit the individual property pages on our website to view the specific schools that residents can attend. For general information, visit:

Please note that you must inform both Executive Apartments (reservations@executiveapartmentsusa.com) and PCS Lodging if you need to cancel/postpone your reservation. Informing PCS Lodging alone does not constitute a cancellation with Executive Apartments. Failure to cancel a reservation until after your scheduled arrival may result in cancellation fees for any nights that the room was held for your reservation.

Click here to place a work order or maintenance request. Guests are requested not to contact the leasing office/concierge for maintenance issues.

If you are experiencing a maintenance emergency after hours please call 1-800-525-0155, option 3.

The following constitutes an after-hours emergency: no electricity, no water, no heat (in winter), no air conditioning (in summer), non-working toilet, water leaks, refrigerator not working, and lock outs.

Please call 911 for life threatening emergencies, fire, and gas issues.

For non-life-threatening emergencies:

  • During business hours please call 703-418-1333, option 3 or 1-800-525-0155, option 3
  • After hours please call 1-800-525-0155

The following constitutes an after-hours emergency: no electricity, no water, no heat (in winter), no air conditioning (in summer), non-working toilet, water leaks, refrigerator not working, and lock outs.